Shipping Costs

 

New Zealand

Spend $80 and get FREE delivery New Zealand wide! Rural address are $4.99 extra. Orders under $80 to all non-rural New Zealand addresses are a flat-rate of $5.99 NZD (Rural $8.99). 

Australia

Spend $100 NZD get get FREE delivery to Australia! All orders below $100 (approximately $95 AUD) are a flat-rate of only $9.99 NZD. Rural address are a flat-rate of $16.99. Fast 2-4 working day delivery through DHL Express is now only $19.95 NZD.

United States and Canada

Orders to all non-rural US and Canadian addresses are a flat-rate of only $14.99 NZD (Approx. $11.50 USD).

Rest of the World

Orders to all other addresses worldwide are a flat-rate of only $19.99 NZD (Approx. $14 USD). Worldwide delivery to rural addresses is a flat-rate of $29.99 (Approx. $21.50 USD). 

 

Shipping Timelines

 

We try to ship all items the following day to ensure that you receive your package as soon as possible. However, please allow 2-3 days for processing time, and up to 4 extra days during a sale. 

Delivery delays will be as a result of couriers which is sadly sometimes outside of our control.

 Courier delivery times are as follows:

  • New Zealand: 2-3 courier service to your door for urban addresses. 4-5 days for rural addresses. Please allow up to 7 days for your delivery.
  • Australia: 10-20 days NZ Post Economy Courier service. Allow 20-25 days for rural addresses. DHL Express service is 2-4 working days.
  • US & Canada: 14-25 days via NZ Post Air Parcels and your national postal service. DHL Express service is 3-4 working days. 
  • The Rest of the World: Delivery times greatly vary for all countries because of different customs regulations and national post delivery times. Please allow 3-4 weeks for the delivery. 

Please note that the delivery times are a guideline only and do not take into consideration any customs hold-ups that may occur. 

Important: Please be aware if your order is being delivered outside of New Zealand you may be liable for duties, taxes or charges specific to the destination country. Charges imposed at the destination are beyond our control and we will not be held liable for any of these charges should they arise. 

We advise you research the regulations before confirming you order.

 

Processing Your Order

 

Once we received your order, its status will be updated in your account (if you created an account with us). Log in to check on its progress. Once our items are shipped you will also receive a confirmation email with a link to track your parcel.

If you order late on a Friday or during the weekend we will process your order on the next business day.

For security reasons and prevention of credit card fraud we do not send any orders to PO Boxes or Mailbag addresses.

 

Any Questions at All About Shipping & Deliveries?

 

You can contact us by email:

Email: support@karibou.co.nz

Our chat with us live Mon - Sun 9am-10pm