Important COVID-19 Update

We are shipping as usual!

We are a New Zealand business and as we continue to shift between COVID alert levels 2-4 we are pleased to let you know that we continue to serve you at all alert levels with written permission from the NZ government as a business that sells essential goods.

In saying that we continue to take all the necessary safety precautions to ensure that your family is safe. This includes social distancing and high personal hygiene when we handle your orders.

However, in making sure that all these safety precautions please give us additional time to prepare, pack, and send your goods. Also please keep in mind that all courier networks may be heavily loaded during the time of alert levels 3 and 4 throughout NZ. We ask for your patience when when waiting for your goods to be delivered. 

Your patience and support are very much appreciated. We send you much love and health to your and family!

 

Shipping Costs

New Zealand

Spend $80 and get FREE delivery New Zealand wide! Rural address are $4.99 extra. Orders under $80 to all non-rural New Zealand addresses are a flat-rate of $5.99 NZD (Rural $8.99).


Australia

Spend $100 NZD get get FREE delivery to Australia! All orders below $100 (approximately $95 AUD) are a flat-rate of only $9.99 NZD.

Rural address are a flat-rate of $16.99. Fast 3-6 working day Express delivery is only $26.95 NZD.


United States and Canada

Express 3-4 business day delivery to North America is a flat-rate of $34.95NZD (Approx. $23 USD).

As we want to ensure that all parcels are delivered safely and on time we now offer express shipping only. This way you get your parcel every time with only a few days wait.


Asia and Oceania

For most countries in this region we offer DHL Express shipping only at a flat-rate of $39.95 NZD (Approx. $27 USD).

As we want to ensure that all parcels are delivered safely and on time we now offer express shipping only. This way you get your parcel every time with only a few days wait. 

See the individual rate for your country when you check out. 


Rest of the World

For all other addresses worldwide we offer DHL Express shipping only at a flat-rate between $49.95-$79.95 NZD (Approx. $36-$57 USD), this rate varying from country to country. 

As we want to ensure that all parcels are delivered safely and on time we now offer express shipping only. This way you get your parcel every time with only a few days wait. 

See the individual rate for your country when you check out.

Shipping Timelines

We try to ship all items the following day to ensure that you receive your package as soon as possible. However, please allow 2-3 days for processing time, and up to 4-7 extra working days when purchasing during a sale.

Delivery delays will be as a result of couriers which is sadly sometimes outside of our control. We will do all we can to help in case of delivery delays, but cannot take responsibility for late deliveries caused by the shipping companies.

IMPORTANT: Please note that the there are major delays relating to COVID-19 currently in Australia, Europe, South America and the Middle East. Please allow extra time for your delivery. 

Standard courier delivery times (excluding any delays due to COVID-19) are as follows:

  • New Zealand: 2-3 courier service to your door for urban addresses. 4-5 days for rural addresses. Please allow up to 7 days for your delivery.
  • Australia: 10-20 days NZ Post Economy Courier service. Allow 20-25 days for rural addresses. DHL Express service is 2-4 working days.
  • US & Canada: 14-25 days via NZ Post Air Parcels and your national postal service. DHL Express service is 3-4 working days. 
  • The Rest of the World: Delivery times greatly vary for all countries because of different customs regulations and national post delivery times. Please allow at least 4 weeks for the delivery. 

Please note that the delivery times are a guideline only and do not take into consideration any customs hold-ups that may occur. 

Important: Please be aware if your order is being delivered outside of New Zealand you may be liable for duties, taxes or charges specific to the destination country. Charges imposed at the destination are beyond our control and we will not be held liable for any of these charges should they arise. 

We advise you research the regulations before confirming you order.

Processing Your Order

Once we received your order, its status will be updated in your account (if you created an account with us). Log in to check on its progress. Once our items are shipped you will also receive a confirmation email with a link to track your parcel.

If you order late on a Friday or during the weekend we will process your order on the next business day.

For security reasons and prevention of credit card fraud we do not send any orders to PO Boxes or Mailbag addrpan>

Any Questions at All About Shipping & Deliveries?

You can contact us by email and we will aim to get back to you within 24 hours. 

Email: support@karibou.co.nz